Last updated : September 3, 2024

This website, including any subdomains and mobile applications in relation thereof (the “Website”) is owned, controlled and maintained by Beauty Hall GP inc. doing business as Rennaï (“Rennaï”, “us” or “we”). When you access, browse, or use this Website or any of its features, you accept and agree to, without limitation or qualification, to the terms and conditions set forth below (“Terms of Use”).

These Terms of Use only govern access to and use of the Website and any features in relation thereto, and allow Rennaï to provide the services available through the Website. Regardless of how you access our Website, whether from a computer, a mobile phone device, a tablet, or other mobile device, these Terms of Use govern your use of our Website. For the applicable terms and conditions governing online purchases made or services received through the Website, please consult the Terms of Purchase.

For the purposes of these Terms of Use:

• “include” and “including” means “including without limitation” and is not to be construed to limit any general statement which it follows to the specific or similar items or matters immediately following it;

• “you” or “your” means the individual, if the individual is using or accessing the Website or purchasing products for his or her personal use.

This agreement comes into effect when you access our Website and/or make any order or purchase on the Website (the “Service” or “Services”) , including when you create your personal account to purchase products on the Website. BY ACCESSING OR USING THE WEBSITE, YOU ARE INDICATING YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS OF USE. PLEASE READ THESE TERMS OF USE CAREFULLY. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS OF USE, PLEASE DO NOT USE THE WEBSITE.

The Parties have expressly requested that the Agreement be drawn up in English and that all modifications thereof can be made in this language. Les parties ont expressément exprimé leur volonté d’être liées par cette entente an anglais, y compris pour toute modification à cette entente. You acknowledge that a French version of these Terms of Use is provided to you on the Website here.

1. CHANGES TO THE TERMS OF USE


Rennaï reserves the right, at its sole discretion, to modify or replace any part of the Terms of Use, including the terms and conditions applicable to the creation and maintenance of a Rennaï account. In the event of any changes, Rennaï will provide at least thirty days notice by posting the updated Terms of Use on its Website and by sending an email notification to the email address associated with your Rennaï account.

By continuing to use the Website after the revised Terms of Use take effect, you agree to abide by the updated terms. If you do not accept the modified Terms of Use, please do not use the Website.

2. RENNAÏ ACCOUNT


In order to use all or part of the Website or the services provided therein, you may be required to create a Rennaï account. You are solely responsible for managing your Rennaï account and password and for keeping your password confidential. If you have forgotten your password, please click on the “Forgot Password” link and follow the on-screen instructions. You are also solely responsible for restricting access to your Rennaï account.

You agree that you are responsible for all activities that occur on your Rennaï account or through the use of your password by yourself or by other persons. This includes payments or purchases made by way of your Rennaï Account. If you believe that a third party obtained or guessed your password, use the password regeneration feature of the Website as soon as possible to obtain a new password.

3. CONDITIONS RELATING TO THE USE OF THE WEBSITE


As a condition to your use of the Website, you agree:

• To keep the information provided to us in your Rennaï account accurate, current, and complete.

• Not to impersonate or misrepresent your affiliation with any person or entity.

• Not to access, tamper with, or use any non-public areas of the Website or any computer systems in connection therewith.

• Not to attempt to probe, scan, or test the vulnerability of the Website or any related system or network or breach any security or authentication measures used in connection with the Website and such systems and networks.

• Not to attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to operate the Website or provide the services offered on the Website.

• Not to harm, harass or threaten to harm other users in any way or interfere with or attempt to interfere with the access of any user, host, or network, including without limitation, by sending a virus, overloading, flooding, spamming, or mail-bombing the Website or any feature, link, email address or prompt in relation to the Website or the provision of the services contemplated by the Website.

• Not to provide us the payment information or payment credentials belonging to a third party.

• Not to use the Website in an abusive way contrary to its intended use, to its documentation, or to Rennaï’s reasonable instructions.

• Not to retrieve data or other content from the Website to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or otherwise, whether by manual methods, through the use of bots, crawlers or spiders, or otherwise.

• Not to sell or resell products obtained or purchased through the Website or that you otherwise receive from Rennaï.
  

Rennaï reserves the right to investigate and prosecute violations of any of the above, including possible infringement or violation of any intellectual property rights and possible security breaches, to the fullest extent of the law, and to terminate your Rennaï Account or terminate your use of or block your access to the Website in the case of any of the above-mentioned breaches. Rennaï may involve and cooperate with law enforcement authorities in prosecuting users who violate the present Terms of Use. You acknowledge that, although Rennaï has no obligation to monitor your access to or use of the Website, it has the right to do so for the purpose of providing the Services through the Website, to ensure your compliance with the present Terms of Use, or to comply with applicable law or the order or requirement of a court, administrative agency, or other governmental body.

4. INTELLECTUAL PROPERTY

Unless otherwise indicated by us, all Website content is owned by Rennaï, or by others who have licensed their content to us, and is protected by intellectual property rights and other proprietary rights, including trademark rights and copyright.

Specifically, all rights, title and interest in and to the Website and the Services, including the Rennaï name and logos, trademarks and trade names, product or service names, slogans, designs, the look and feel of the Website, social media handles, domain names, text, images, pictures, data files and compilations, software, programs, algorithms, databases, and any other files relating to the Website, belong to Rennaï or our licensors, as applicable.

When accessing the Website or using our Services, you agree not to reproduce, copy, distribute, create derivative works, modify of or otherwise commercialize or use for any illicit purposes any of the Website content and materials, without the prior written permission of Rennaï. Your use of any such Website content or materials, except as expressly authorized by the appropriate rightsholder, shall constitute an infringement or violation of the intellectual property rights of Rennaï or a third party and could subject the infringer to legal action.

5. PRODUCT AND PRICING INFORMATION


Rennaï continually updates its product and service offerings in store and on this Website. Rennaï reserves the right to revise and/or discontinue product and service offerings at any time. Prices which may be displayed or advertised on the Website or through any other electronic communications from Rennaï do not include shipping fees and applicable sales tax, and are subject to change without notice at Rennaï’s sole discretion. The display of products and/or services on the Website does not constitute an offer to contract by Rennaï.

Online purchases of products available to be purchased on the Website are subject to Rennaï’s Terms of Purchase. Not all merchandise depicted on the Website is available for online purchase, and Rennaï reserves the right to limit the quantities of certain products which you can purchase through the Website. For a broader selection of Rennaï merchandise, please visit a Rennaï store. EXCEPT FOR QUEBEC CONSUMERS, in the event that an item is priced incorrectly on the Website, Rennaï reserves the right to not honour the incorrect price in its retail stores. Please consult our Terms of Purchase for our complete purchase policies.

Rennaï may publish blog posts on the Website which may feature, among others, product reviews, health and beauty tips, and other content of an editorial nature. All Website content and information provided therein, including product descriptions and images and blog posts, is intended to be used for informational purposes only, and are in no way intended to provide general health or medical information or be used to diagnose, treat, cure or prevent a medical or general health condition. We make our best efforts to provide product information that is as accurate as possible. Where Website content, including product information, images and/or blog posts, is inaccurate or incomplete, Rennaï will take the necessary measures to rectify such inaccuracy or omission. Furthermore, while Rennaï tries to accurately display the colours of products, the actual colours you see will depend on your device’s screen and may not be accurate. Products purchased through our Website or provided to you as a sample are for your personal use only and should always be used strictly in accordance with the product instructions for use and any applicable precautions or guidelines.

6. LINKS TO THIRD PARTY SITES

Our Website contains links to other websites which are owned and operated by third parties, such as Rennaï’s social media accounts as well as other third-party sites. These links allow you to exit the Website. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse the site or its use or contents, unless Rennaï has itself uploaded such content to its own social media accounts.

7. PRIVACY


Our Privacy Policy describes the ways in which we collect, use, store, disclose and share your personal information and is hereby incorporated by reference into these Terms of Use. By using our Website or Services, you confirm that you have read and understood our Privacy Policy and you understand and agree to how we collect, use, store, disclose and share amongst ourselves your personal information and disclose such personal information to our authorized service providers and relevant third parties. We will only share your personal information in order to facilitate and administer your use of the Website and Services or otherwise if required by law. For full and comprehensive information about when and why we collect your personal information, how we use it, the conditions under which we may disclose it and how we keep it secure, please refer to our Privacy Policy.

Inquiries with respect to Rennaï’s Privacy Policy or our use of your personal information should be sent in writing to Rennaï’s Privacy Officer at 8500 Boul Décarie, 2^nd Floor, Mont-Royal, Quebec H4P 2N2 or via e-mail to privacyoffice@rennai.com.

8. FRAUD AND SECURITY


We take all necessary measures to ensure that your information is transmitted safely and securely. Secure Socket Layer (SSL) encryption is used for every transaction that is placed through our site. When SSL is enabled, a padlock will be displayed at the top of your browser, on the left-hand side of the URL. By clicking on this, you can receive information about the SSL digital certificate registration.

Nonetheless, Rennaï provides you with products and services through the networks of other telecommunications providers and through other suppliers and third parties. Other than as provided for in our Privacy Policy, Rennaï assumes no responsibility for the security of your devices, facilities or networks used to access our Website and use our Services or for unauthorized access to such devices, networks or facilities. In all cases, you are responsible for determining and establishing secure network access configurations to access and use the Website.

Rennaï also take measures to protect our customers and us from fraud or other unauthorized or illegal activity. Please consult our Terms of Purchase for more information on how we prevent fraudulent or illegal activity.

9. DISCLAIMER

Not applicable to Québec consumers. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENNAÏ AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE ARISING AT LAW OR IN EQUITY) WITH RESPECT TO THE WEBSITE, THE SERVICES AND THE PRODUCTS, WHICH INCLUDES BUT IS NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE, ACCURACY, CORRESPONDENCE WITH DESCRIPTION, SATISFACTORY QUALITY AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR THOSE ARISING OUT OF A COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, RENNAÏ MAKES NO WARRANTY THAT THE WEBSITE, THE SERVICES OR THE PRODUCTS WILL MEET YOUR NEEDS OR REQUIREMENTS OR THAT THE WEBSITE WILL BE CONTINUOUSLY AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR FREE OF ERRORS, BUGS OR VIRUSES OR THAT THE WEBSITE WILL BE COMPATIBLE WITH YOUR DEVICE OR RELATED EQUIPMENT OR SOFTWARE OR THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED. WE MAKE NO REPRESENTATION OR WARRANTY AND THERE IS NO CONDITION AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR THE PRODUCTS OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE . NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE WEBSITE OR FROM US OR OUR SUBSIDIARIES/OTHER AFFILIATED COMPANIES SHALL CREATE ANY WARRANTY OR CONDITION. WE DISCLAIM ALL EQUITABLE INDEMNITIES.

10. LIMITATION OF LIABILITY


Not applicable to Québec consumers. UNDER NO CIRCUMSTANCES WILL RENNAÏ BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, EXTRAORDINARY, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF INFORMATION OR DATA, LOSS OF USE OR ECONOMIC ADVANTAGE, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF PROFITS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH (A) ACCESS TO OR USE OF THIS WEBSITE OR THE SERVICES; (B) THE PURCHASE OR USE OF ANY PURCHASED PRODUCT; OR (C) THE ACCURACY OR COMPLETENESS OF ANY PRODUCT DESCRIPTION, HOWEVER ARISING, INCLUDING WITHOUT LIMITATION, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, EQUITY, OR ANY OTHER THEORY OF LIABILITY, EVEN IF RENNAÏ KNOWS OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES ARE OTHERWISE FORESEEABLE AND EVEN IF ANY LIMITED REMEDY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. RENNAÏ'S ENTIRE LIABILITY SHALL BE LIMITED TO (AND SHALL NOT BE MORE THAN) REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE PRICE PAID BY YOU TO RENNAÏ FOR THE APPLICABLE PRODUCT (IF ANY), AT RENNAÏ'S SOLE OPTION.

11. INDEMNIFICATION


You agree to defend, indemnify, and hold Rennaï and its officers, directors, affiliates, employees and agents harmless, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Website as well as your Rennaï Account in relation therewith.

12. GOVERNING LAW AND JURISDICTION


Not applicable to Québec consumers. These Terms of Use are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any matters relating to your access to or use of this Website or to any product sold or purchased through the Website, or to any aspect of your relationship with Rennaï.

To the fullest extent permitted by law, all disputes and disagreements arising out of or related to these Terms of Use shall be exclusively submitted for, resolved and finally settled by, binding arbitration, and the Parties waive any objection that might be made on the ground that such venue may be in an inconvenient forum. Where arbitration is not permitted by law, all disputes and disagreements arising out of or related to these Terms of Use shall be resolved exclusively in the Courts of the City of Toronto, Province of Ontario.

FOR QUÉBEC CONSUMERS ONLY, these Terms of Use are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any matters relating to your access to or use of this Website or to any product sold or purchased through the Website, or to any aspect of your relationship with Rennaï. Any disputes and disagreements arising out of or relating to these Terms of Use shall be resolved exclusively in the Courts of the district of Montreal, Province of Québec.

13. MISCELLANEOUS PROVISIONS

Waiver. Rennaï will not be considered to have waived any of its rights or remedies described in these Terms of Use or the Purchase Terms unless the waiver is in writing and signed by Rennaï. No delay or omission by Rennaï in exercising its rights or remedies will impair or be construed as a waiver of its right to enforce such rights at any time.

Entire Agreement. Not applicable to Québec consumers: The Terms of Use constitute the entire and exclusive agreement between Rennaï and you regarding the Services, and the Terms of Use supersede and replace any prior agreements between Rennaï and you regarding the Services.

Severability. If any one of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Assignment. Rennaï shall be allowed to assign the Agreement to any third party without requiring your consent, but you may not assign this Agreement without the prior express written consent of Rennaï, which may be withheld in our sole discretion.

14. CONTACT


If you have any concern, question, or complaint regarding the present about the Terms of Use or the Website, please contact us at :

Rennaï 8500 Decarie Boulevard, 2^nd floor Mont-Royal (Quebec) H4P 2N2 Canada support@rennai.com

For order, product information, store hours and information, please contact us at 1-833-4-RENNAÏ (473-6624).

Terms of Purchase

Last updated: September 3, 2024

This agreement (the “Agreement” or the ”Terms of Purchase”) is a contract between you (“you”) and Beauty Hall GP inc. doing business as Rennaï (“Rennaï”, “us”, “we” or “our”) that governs the terms of any order or purchase you make, and any conditions related thereto, of any products (the “Products”) that are available for purchase or beauty care services that are available for scheduling (the “Bookings”) on the website “www.rennai.com”, any subdomain and any other platform (including any mobile applications and mobile sites) (the “Website”), and where applicable, at a Rennaï retail location (“In-Store”) (collectively, the Products, the Bookings, the Website and In-Store are the “Services”).

The Rennaï Terms of Use and Privacy Policy are hereby incorporated by reference.

BY ACCESSING THE WEBSITE, USING THE SERVICES OR SELECTING “I AGREE” UPON CREATING YOUR RENNAÏ ACCOUNT (AS DEFINED BELOW), YOU AGREE TO ALL THE TERMS AND CONDITIONS STATED IN THE AGREEMENT. IF, AT ANY TIME, YOU DO NOT OR CANNOT AGREE TO THE TERMS OF THE AGREEMENT, YOU MUST CEASE USING THE WEBSITE AND REFRAIN FROM USING THE SERVICES.

In order to purchase a Product or schedule a Booking on this Website or In-Store you must be a registered account holder or checkout as a guest. In either case, you must be of legal age in your province or territory of residence to make a purchase and will need to provide Rennaï with certain personal information so that your order can be processed, in compliance with our Privacy Policy. You are responsible to ensure the accuracy of the information you provide to us, regardless of whether you have an account or purchase as a guest.

Rennaï will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Terms of Purchase.

The Parties have expressly requested that the Agreement be drawn up in English and that all modifications thereof can be made in this language. Les parties ont expressément exprimé leur volonté d’être liées par cette entente an anglais, y compris pour toute modification à cette entente. You acknowledge that a French version of these Terms of Purchase is provided to you on the Website here.

1. Changes to the Terms of Purchase

Rennaï reserves the right, at its sole discretion, to modify or replace any part of the Terms of Purchase, including the accepted payment methods, delivery policy, delivery costs and method, delivery times, return and exchange policy, refund policy and gift card terms and conditions. In the event of any changes, Rennaï will provide at least thirty days notice by posting the updated Terms of Purchase on its Website and sending an email notification to the email address associated with your Rennaï account. By continuing to use the Website after the revised Terms of Purchase take effect, you agree to abide by the updated terms. If you do not accept the modified Terms of Purchase, please do not use the Website.

2. Acceptance of Online Orders and Bookings

Product orders made via the Website are available to be shipped within Canada only. Your order will be deemed to be accepted only as soon as you press the “Confirm and process payment” button and upon confirmation that your payment has been accepted, and will be subject to the Terms of Purchase.

When making a Booking online, your Booking will be reserved with the designated beauty care provider at the requested date, time and location, depending on availability. Payment for the Booking will be completed In-Store at the moment of the Booking.

Unless otherwise indicated, all prices, all charges and other amounts are in Canadian Dollars.

3. Online Product Availability & Out of Stock Products

Rennaï is an authorized online distributor for all products sold on the Website. Some products may be unavailable or have a limitation on the quantity you may purchase. When you have achieved the maximum quantity allowable, the Website will indicate that you have achieved that maximum quantity. Not all merchandise depicted on the Website is available for online purchase. Rennaï reserves the right to limit the quantities of certain products which you can purchase through the Website. For a broader selection of Rennaï merchandise, please visit a Rennaï store.

While Rennaï takes great care to ensure its product availability and pricing is accurate, errors and/or inaccuracies may occur. We may correct errors or inaccuracies and update information on this Website at any time without notice, notably with respect to prices or availability of Products. Notwithstanding the foregoing, for greater certainty, changes to this Agreement shall be subject to the provisions of Section 1 above.

Occasionally, an item may be temporarily out of stock. However, we replenish our inventory regularly. If you come across “coming soon” or “temporarily out of stock”, please revisit this page at a later time for updates.

Products in your online shopping cart are not reserved. Rennaï may cancel orders and refund customers' payment because of unavailability of inventory or for any other reason as permitted by law. If an item in your order is temporarily out of stock once you have placed your order, that item will be canceled from your order and you will receive a notification via email indicating when that item will be back in stock. Otherwise, all in-stock products remaining in your order will be shipped to you. If you placed your order as a Rennaï Member and the initial order met the $50 minimum threshold for free shipping, but your order was partially canceled by Rennaï due to one or more products being temporarily out-of-stock, the in-stock products in your initial order will still ship for free.

4. Online and In-Store Payment & Billing

(a) Methods of payments

We currently accept the following methods of payment on the Website and In-Store: Visa, MasterCard, and American Express credit cards as well as Apple Pay, Alipay, and Visa Debit for orders placed via the Website and In-Store. Other methods of payment may be accepted In-Store. Your method of payment cannot be changed after your order has been placed. You are responsible for ensuring that your billing information, including your name, address, and phone number, is correct and matches what appears in your financial records.

(b) Billing and Payment Processing

Shipping and taxes will be displayed at checkout prior to your finalizing your online order. All prices listed on the Website are in Canadian currency and all charges will be processed in Canadian currency.

All online orders are subject to a security verification. Rennaï reserves the right to refuse to process an order in the case of suspected fraud or illegal activity. Your billing name, address, and phone number must match the information that appears on your credit card statement, failing which, your order may not be processed or may be delayed or cancelled.

As part of Rennaï’s security verification, a pre-authorization to your credit card will be applied in the amount of your online order plus applicable sales taxes. Pre-authorization charges that are placed on your credit card and result in a failed or canceled order will disappear from your credit card account within a certain number of days as determined by your financial institution. Charges for purchases will be applied to your credit card once your order has shipped.

Title to the products in your order is transferred from Rennaï to you when your credit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from Rennaï to you when your order is delivered to you. This transfer of title does not affect our returns policy, available below.

(c) Taxes

Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped for online orders, or where the products are purchased for In-Store purchases.

5. Cancelling & Modifying Orders and Appointments

After an online order has been placed, we are unable to add additional products, remove products or replace products to or from your order, or change the address the order is being shipped to. For that reason, we encourage you to verify the contents and total amount of your basket and billing and shipping information before you place your order.

If you have ordered a product via the Website by mistake, please contact our Customer Support team by email at support@rennai.com or by phone at 1-833-4-RENNAÏ (473-6624). We will make reasonable efforts to accommodate your request. However, since we start to process orders immediately, we may be unable to make any changes.

You may cancel a Booking up to 24 hours prior to the scheduled appointment. You may do so by emailing support@rennai.com or by phone at 1-833-4-RENNAÏ (473-6624). You may also cancel a Booking by clicking on the cancellation link that you receive in the Booking confirmation email. Repeat cancellations may be subject to a repeat cancellation fee at Rennaï’s discretion.

6. Shipping & Delivery

At Rennaï, we aim to provide you with a seamless shopping experience, from the moment you browse our Products to the arrival of your order. Our shipping policy is designed to offer you flexibility, reliability, and exceptional service.

Rennaï ships to all provinces and territories within Canada. At this time, we do not offer US or international shipping.

Rennaï offers free standard shipping to Rennaï Members with a $50 minimum purchase. To sign up for our membership program, visit our Membership page.

(a) Shipping Options and Delivery Times

• Standard Shipping

  • Delivery Time: 3-6 business days (subject to restrictions in section (f) below)

  • Members: Free for orders over $50 CAD; $9.95 for orders below

  • For Guests. $9.95 CAD on all orders

• Express Shipping:

  • Delivery Time: 1-3 business days

  • Members: Free for orders over $250 CAD; $14.95 for order below

  • For Guests: $14.95 CAD on all orders

We make our best efforts to respect the above shipping windows. However, we cannot fully guarantee delivery times and orders may experience unexpected delays. Rennaï will not be responsible for any delays in delivery.

(b) Shipping Destinations

Rennaï ships to all provinces and territories within Canada. At this time, we do not offer US or international shipping.

(c) Online Order Processing

• Online Order Confirmation: Orders are processed and shipped within 2 business days.

• Shipping Confirmation: Once your order is shipped, you will receive a confirmation email with a tracking number.

• Order Cut-off Time: Orders placed after 1 p.m. local time (EST) will be processed the following business day.

• Business days: Rennaï processes and ships orders on business days, i.e. Monday to Friday, excluding statutory holidays in Québec.

(d) Tracking Your Online Order

You may track your online order using the tracking number provided in your shipping confirmation email. You may consult your tracking information via our tracking page by entering your tracking number, which will redirect you to our delivery service provider’s website where you will be able to access real-time updates on your shipment.

(e) Restricted Hazardous Products

Certain products that are considered hazardous materials, including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.), are restricted and are required to be shipped by standard, ground-only transport due to air transport restrictions and regulations.

(f) Shipping to P.O. Boxes and Remote Locations

• P.O. Boxes: Standard shipping is available for orders delivered to P.O. Boxes.

• Remote Locations: Delivery times to remote locations may vary. Additional charges may apply.

(g) Shipping Promotions

From time to time, Rennaï may offer special shipping promotions. These will be advertised on our Website and social media channels. Sign up for our newsletter to stay informed about the latest offers. Rennaï Members will receive shipping promotions by email to the email address indicated on their member profile.

(h) Sustainable Packaging

We are committed to sustainability. We aim for our packaging to be eco-friendly and recyclable. We encourage our customers to recycle or reuse the packaging. We also aim to group multiple products in a single shipment to minimize packaging and deliveries.

(i) Returns and Exchanges

If you are not completely satisfied with your purchase, please refer to our Return Policy for details on how to return or exchange your products for purchases made via the Website and In-Store.

(j) Customer Support

For any shipping-related inquiries, please contact our Customer Support team:

• Email: support@rennai.com

• Phone: 1-833-4-RENNAÏ (473-6624)

7. Return Policy & Refunds

We hope your purchase supports your beauty and self-care goals — but if it isn’t quite right, we’ve made the return process easy and thoughtful.

General Returns & Exchanges

• You can return or exchange unopened, unused products within 30 days of purchase for a full refund or exchange

  with proof of Purchase

  .

• We understand you may want to try certain products to see which products suit your beauty needs best. Gently used (less than 15% of product used) products can be returned or exchanged, for a full refund or exchange, within 14 days with proof of purchase, pending approval by Rennaï store management.

• Items past 30 days are not returnable.

Receipts & Membership

• Rennaï Members: Your purchase history is saved, so returns are easier. Simply access your proof of purchase from your profile or bring your receipt in when processing a return.

• Non-members: Proof of purchase is required for a return for non-members.

• Gifts: All gift returns must have a gift receipt for return, and will be refunded to a gift card, without a receipt item(s) can be exchanged at the current retail price value.

Final Sale & Exceptions

• Products with a $0.98 ending, gifts with purchase, and personalized product are non-refundable and non-exchangeable.

• Products from our intimate care category, including personal massagers and vibrators, are always final sale.

In-Store services, workshops, and event tickets are non-refundable.

How to Return In Store Purchases

• Return in-store at our Royalmount location with proof of purchase

• Refunds go back to your original payment method (or as store credit in form of a gift card, if a gift)

Allow up to 15 days for refunds to process

How to Return Ecom Orders

• Return in-store at one of our locations or by mail.

• To return by mail, email support@rennai.com to receive a link for a return label for complimentary return shipping. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.

• Returned goods, which have been unused or unopened, must be received back to Rennaï within 30 days of original purchase date

• Returned goods, which have been gently used, must be received back to Rennaï within 14 days of the original purchase date

• An email confirmation will be sent once your return has been processed

• Refunds go back to your original payment method (or as store credit, if a gift).

• Allow up to 30 days for refunds to process.

• Shipping fees from the original order will not be refunded

Gift Returns

• Gifts returned under our policy will be refunded to a gift card or exchanged.

• A gift receipt will be required for a refund.

• If receipt unavailable, the item(s) will be exchanged at the current retail price.

Gift Cards

• Can be used in-store only, not available to use for online purchases.

• Gift Cards do not expire. You may consult the remaining balance on your Gift Card by logging into your Rennaï account used for your purchase or which is associated to the gift card, or by contacting a member of our Customer Support team at any time to find out the remaining balance on your Gift Card by email at support@rennai.com or by phone at 1-833-4-RENNAÏ (473-6624).

• Gift Cards are non-refundable and cannot be redeemed or exchanged for cash, except where required by law, and FOR QUEBEC RESIDENTS ONLY, unless the remaining balance on the card is five dollars ($5) or less.

You may acquire Rennaï Gift Cards (“Gift Cards”) to be used for the purposes of purchasing any of the Products or paying for a Booking In-Store at any Rennaï retail location in Canada.

Gift Cards are not credit or debit cards but constitute prepayment on the cost of purchases In-Store. Gift Cards cannot be purchased with coupons or promotional offers and cannot be used to buy other gift cards or similar stored value products.

You may use more than one Gift Card per purchase or booking, and if a purchase or booking exceeds your total Gift Card balance, the remaining amount must be paid with another payment method.

Gift Cards must be purchased in Canadian Dollars. The maximum value on any one Gift Card is CA $2,500.00 and total purchases of Gift Cards by any one individual may not exceed CA $2,500.00 in any one day. Unused Gift Cards may not be transferred.

Rennaï is not responsible if your Gift Card is lost or stolen.

Gift Cards may not be reloaded, resold, or used for payment outside of Rennaï.

• When returning product originally purchased using a gift card, any applicable refund will be issued to a gift card

Promotions and Special Offers

How it works: From time to time, we offer special deals. If ordering online, just enter the promo code at checkout — you’ll see the discount applied before you place your order. If Purchasing In Store, the promotion will be applied at checkout by a Rennaï Associate.

Minimums & limits: Promotions may have minimum purchase amount (excluding tax & shipping) and use limitations

Gift Cards are not considered products and do not count towards minimum purchase requirements

Limited time only: Promotions are available for a limited time and while supplies last and cannot be used after expiry. They are not redeemable for cash.

Members-only perks: My Rennaï Members may receive exclusive offers like free shipping or samples via email (you must opt in, in your profile, to receive these offers).

Fair use: We may limit promo redemptions to one per customer. Misuse of promo codes could lead to order cancellation.

Additional Info

• Rennaï does not offer price adjustments on previously purchased products

• Rennaï does not price match with other retailers.

• Abuse of returns or promo codes may affect your account. Customers with excessive returns may be subject to modified privileges.

• Free samples and promo items are non-returnable.

• Free Samples may be included with a promotion or with your order, if available, and at the discretion of Rennaï.

• In alignment with our commitment to self-care and the environment, gently used products are recycled when possible.

Have questions? Email support@rennai.com or call 1-833-4-RENNAÏ (473-6624) — If you have any concerns or need assistance with your returns or exchanges, any member of our team is here to assist you. We value the trust you place in us and aim to make your shopping experience, both in-store and online, seamless and satisfactory

Rennaï HOLIDAY Return Policy

At Rennaï, we are committed to helping you find products that empower your self-care journey. However, if something isn't quite right, we’ve designed our return process to be as seamless as possible.

For the Holiday period, purchases made between November 15th and December 24th 2025 will be eligible for returns until Jan. 31, 2026. All conditions for unopened products or gently used products remain the same.

Returns for Unopened Products:

• Until Jan. 31, 2026:

Refund to your original payment method with proof of purchase

With Gift Receipt, a refund will be provided on a store gift card

If proof of purchase unavailable, the item(s) will be exchanged at the current retail price

12. Disclaimer

Not applicable to Québec consumers. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENNAÏ AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE ARISING AT LAW OR IN EQUITY) WITH RESPECT TO THE WEBSITE, THE SERVICES AND THE PRODUCTS, WHICH INCLUDES BUT IS NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE, ACCURACY, CORRESPONDENCE WITH DESCRIPTION, SATISFACTORY QUALITY AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR THOSE ARISING OUT OF A COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, RENNAÏ MAKES NO WARRANTY THAT THE WEBSITE, THE SERVICES OR THE PRODUCTS WILL MEET YOUR NEEDS OR REQUIREMENTS OR THAT THE WEBSITE WILL BE CONTINUOUSLY AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR FREE OF ERRORS, BUGS OR VIRUSES OR THAT THE WEBSITE WILL BE COMPATIBLE WITH YOUR DEVICE OR RELATED EQUIPMENT OR SOFTWARE OR THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED. WE MAKE NO REPRESENTATION OR WARRANTY AND THERE IS NO CONDITION AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR THE PRODUCTS OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE . NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE WEBSITE OR FROM US OR OUR SUBSIDIARIES/OTHER AFFILIATED COMPANIES SHALL CREATE ANY WARRANTY OR CONDITION. WE DISCLAIM ALL EQUITABLE INDEMNITIES.

13. Limitation of Liability

Not applicable to Québec consumers. UNDER NO CIRCUMSTANCES WILL RENNAÏ BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, EXTRAORDINARY, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF INFORMATION OR DATA, LOSS OF USE OR ECONOMIC ADVANTAGE, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF PROFITS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH (A) ACCESS TO OR USE OF THIS WEBSITE OR THE SERVICES; (B) THE PURCHASE OR USE OF ANY PURCHASED PRODUCT; OR (C) THE ACCURACY OR COMPLETENESS OF ANY PRODUCT DESCRIPTION, HOWEVER ARISING, INCLUDING WITHOUT LIMITATION, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, EQUITY, OR ANY OTHER THEORY OF LIABILITY, EVEN IF RENNAÏ KNOWS OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES ARE OTHERWISE FORESEEABLE AND EVEN IF ANY LIMITED REMEDY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. RENNAÏ'S ENTIRE LIABILITY SHALL BE LIMITED TO (AND SHALL NOT BE MORE THAN) REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE PRICE PAID BY YOU TO RENNAÏ FOR THE APPLICABLE PRODUCT (IF ANY), AT RENNAÏ'S SOLE OPTION.

14. Indemnification

You agree to defend, indemnify, and hold Rennaï and its officers, directors, affiliates, employees and agents harmless, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Website, purchase of any products or services, as well as your Rennaï Account in relation therewith.

15. Governing Law and Jurisdiction

Not applicable to Québec consumers. These Terms of Purchase are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any matters relating to your access to or use of this Website or to any product sold or purchased through the Website, or to any aspect of your relationship with Rennaï.

To the fullest extent permitted by law, all disputes and disagreements arising out of or related to these Terms of Purchase shall be exclusively submitted for, resolved and finally settled by, binding arbitration, and the Parties waive any objection that might be made on the ground that such venue may be in an inconvenient forum. Where arbitration is not permitted by law, all disputes and disagreements arising out of or related to these Terms of Purchase shall be resolved exclusively in the Courts of the City of Toronto, Province of Ontario.

FOR QUÉBEC CONSUMERS ONLY, these Terms of Purchase are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any matters relating to your access to or use of this Website or to any product sold or purchased through the Website, or to any aspect of your relationship with Rennaï. Any disputes and disagreements arising out of or relating to these Terms of Purchase shall be resolved exclusively in the Courts of the district of Montreal, Province of Québec.

16. Miscellaneous Provisions

Waiver. Rennaï will not be considered to have waived any of its rights or remedies described in the Terms of Use, the Purchase Terms or the Membership Terms, unless the waiver is in writing and signed by Rennaï. No delay or omission by Rennaï in exercising its rights or remedies will impair or be construed as a waiver of its right to enforce such rights at any time.

Conflict. In the event of any conflict between the Terms of Purchase and the Terms of Use, the Terms of Purchase will prevail.

Entire Agreement. Not applicable to Québec consumers: The Terms of Use, Terms of Purchase and Membership Terms (if applicable) (the “Rennaï Terms”) constitute the entire and exclusive agreement between Rennaï and you regarding the Services or the Products, and the Rennaï Terms supersede and replace any prior agreements between Rennaï and you regarding the Services or the Products.

Severability. If any one of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Assignment. Rennaï shall be allowed to assign the Terms of Purchase to any third party without requiring your consent, but you may not assign the Terms of Purchase without the prior express written consent of Rennaï, which may be withheld in our sole discretion.

17. Contact

If you have any concern, question or complaint regarding the present Terms of Purchase, please contact us at:

Rennaï 8500 Decarie Boulevard, 2^nd floor Mont-Royal (Quebec) H4P 2N2 Canada support@rennai.com

For order or product information, store hours and information, please contact us at 1-833-4-RENNAÏ (473-6624).

“Rennaï Ultimate Self-care Experience” Contest – Official Terms and Conditions

Contest Period:

The Rennaï “Rennaï Ultimate Self-care Experience” Contest (the “Contest”) begins on Thursday, July 3, 2025 at 10:00 AM Eastern Time (ET) and ends on Wednesday, July 24, 2025 at 12:00 PM ET (the “Contest Period”).

Sponsor: The Contest is sponsored by Beauty Hall Operating L.P. (doing business as “Rennaï”), located at 8500 Décarie Boulevard, Mont-Royal, Québec H4P 2N2, Canada.

1. Eligibility

(a) The Contest is open only to residents of Quebec, who are 18 years of age or older at the time of entry.

(b) Employees, representatives, and agents of Rennaï, its affiliates, subsidiaries, advertising and promotional agencies, and their immediate family members or those living in the same household are not eligible to enter or win.

2. How to Enter

To enter the Contest, participants must:

1. Follow Rennaï on Instagram: @rennaiselfcare

2. Like the Contest post published on @rennaiselfcare’s Instagram feed on July 3, 2025

3. Tag a friend in the comments section of the Contest post, each tag counts as an entry

4. For a bonus entry, share this post to your story and tag @rennaiselfcare

Limit: One entry per person per comment. Multiple unique comments with different friends tagged will be counted as additional entries. Entries must be submitted during the Contest Period to be eligible.

3. Prize

One (1) Grand Prize will be awarded. The winner will receive:

• $5,000 Rennaï Gift Card, valid for use in-store

• A luxury services package valued over $1,300, including:

Aveda Scalp Spa Treatment

Bio-Sculpture Manicure

Dermalogica Pro Luminfusion Facial

MAC Make-up Application

Le 1620 30 min Consultation with Dr. Gilardino, FORMA Treatment with LED Therapy, and 40spf Moisturizer

Total Approximate Retail Value (ARV): $6,300 CAD.

All services must be booked in advance and redeemed at the Rennaï store in Montreal. No cash alternative or substitution is permitted.

4. Winner Selection & Notification

One (1) winner will be selected at random from all eligible entries received by 12:00 PM ET on July 24, 2025. The draw will take place after 12:00 PM ET on July 24, 2025. The winner will be notified via direct message from the @rennaiselfcare Instagram account.

To be confirmed as the winner, the selected participant must:

• Respond within 72 hours of being contacted

• Provide proof of identity and Quebec residency;

• Sign a declaration of eligibility;

• Consent to the publication of their identity and photo on digital platforms;

• Correctly answer a mathematical skill-testing question.

If the selected entrant does not meet all requirements or fails to respond within the required timeframe, an alternate winner will be chosen.

5. General Conditions

• No purchase necessary.

• This Contest is in no way sponsored, endorsed, administered by, or associated with Instagram or Meta.

• By entering, participants release Instagram, Meta, and Rennaï from any liability arising from or related to participation in the Contest or acceptance of the prize.

• By entering, participants consent to Rennaï using their name and/or Instagram handle for publicity purposes related to the Contest, without additional compensation.

• Rennaï reserves the right to cancel, suspend, or modify the Contest.

• Any attempt to tamper with the Contest or violate these Terms will result in disqualification.

6. Privacy

Personal data collected from entrants will be used solely for the purpose of administering the Contest, in accordance with Rennaï’s Privacy Policy and applicable Quebec and Canadian privacy laws.

7. Governing Law

The Contest is subject to all applicable federal, provincial, and municipal laws and regulations. Any disputes shall be governed by the laws of the Province of Québec and the laws of Canada applicable therein.

8. Contact Information

For questions or comments, please contact: marketing@rennai.com

Rennaï Privacy Policy

Last updated: September 3 2024

Rennaï adheres to strict privacy principles.

This Policy describes how we collect, use and share your personal information when you use our services, browse our websites, make a purchase from us, visit us at our retail location, communicate or interact with us via email, social media or otherwise, attend one of our events, or participate in a promotion or contest . It is also intended to answer any questions you may have and to inform you of your rights with respect to your personal information.

Click on the links below to learn more.

1. What is personal information?

Personal information means any information that can directly or indirectly identify a natural person.

2. What information do we collect and why?

3. How do we get your permission?

When you provide us with personal information via our websites or any other service involving the transmission of personal information, you consent to the processing of that information in the manner described in this Privacy Policy. In some cases, we may ask you to express your consent in a positive way.

When we collect, use and disclose your personal information, we always do so for specific purposes. Your consent is valid for as long as necessary to achieve those purposes.

Rennaï does not intend to use the information provided to contact you for the purpose of making special offers without your prior authorization. You may change your preference at any time by contacting us using the contact form provided on this site.

We will always respect the purposes for which we have collected your personal information. If we wish to use or disclose your personal information for other purposes, we will seek your consent, except as permitted by law.

4. Do we use automated technologies?

Rennaï may place cookies and pixels (collectively referred to as “cookies”) on your computer or mobile device in order to obtain usage information from you. Cookies are files that your Internet browser places on your computer or mobile device when you visit a website. Please consult our Cookie Policy for more information on the types of cookies we collect, their uses, and your consent.

Among other things, these cookies enable us to personalize your visit and recognize you on subsequent visits.

Browsers can be configured to accept cookies automatically, but can also ask you if you accept a cookie, or even automatically refuse any cookie sent.

5. To whom do we communicate your personal information?

Employees, consultants and affiliates of Rennaï may have access to your personal information for business purposes, or whose duties reasonably so require, subject to any other requirement under law or court order.

Rennaï undertakes not to communicate personal information concerning you to third parties without having obtained prior authorization from you, except in cases where the law permits or requires it or as described in this Policy. Thus, we may communicate information concerning you to the following categories of third parties:

In addition, some of the products and services available at Rennaï are offered or sold via independent retailers operating within a Rennaï retail location. This Privacy Policy does not apply to these independent retailers who have their own privacy policies. However, Rennaï may share your personal information with these independent retailers to help facilitate purchases and appointment scheduling. Rennaï may also have access to some of the information you share with these retailers since they use Rennaï’s point of sale system. This Privacy Policy will govern our use of that information.

Finally, Rennaï may share your personal information to an acquiring entity in connection with the consummation or proposal of a business transaction (including liquidation, realization, seizure or repossession), concession, merger, business combination or any other type of acquisition, liquidation, transfer, translative contract or financing of Rennaï, in whole or in part, or of any property, stock, asset, share or business of Rennaï.

6. How do we protect your personal information?

Rennaï takes all commercial reasonably measures to keeping all personal information it collects secure. In addition, we undertake to take appropriate precautions to protect it against loss, fraud or unwanted use.

We restrict access to your personal information. Only those employees and third parties mentioned above who need to process your personal information in order to perform their duties have access to it. These people only have access to the information they need to perform their duties.

We have established the roles and responsibilities of our employees throughout the processing cycle of your personal information, from collection to destruction. These roles and responsibilities are described in our personal information governance framework. We regularly review and update them.

We implement robust security measures. We have put in place several types of measures to protect your personal information against loss, theft and unauthorized access, use or disclosure. These include:

• physical measures, such as locked premises;

• technological measures, such as firewalls and secure transfer protocols;

• organizational measures, such as the adoption of an incident response plan.

• contracting with third party service providers who themselves implement robust security measures, such as those described in this section.

We destroy your personal information once we have fulfilled our obligations.

However, no security measure is absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security or accuracy of any information you have provided to us has been compromised), please contact us immediately at the address listed in the “How to contact us section?”

For more information, please visit “How do we store your personal information?”.

7. Where is your personal information stored?

We usually keep your personal information in Quebec. However, we may sometimes disclose your personal information outside Quebec or your province of residence when a backup copy of a file is kept in another province or when we engage third party service providers that are located, namely, in the UK or the United States. As a result, your personal information may be transferred outside your province or country of residence, which may have different data protection rules than in your province or country of residence.

In this case, your personal information is also subject to the laws of that other location and may be subject to disclosure to the governments, courts, law enforcement, or regulatory agencies of such other location, pursuant to the laws of that location.

Before disclosing your personal information, we take protective measures to ensure your personal information will be adequately protected. We also sign a contract or agreement with third party processors that includes appropriate security measures for the information communicated.

8. How do we store your personal information?

We keep your information for as long as necessary to fulfill the purposes described in this Policy. Even if you no longer have a relationship with us, we must keep your personal information for a certain period of time to meet our retention obligations as described in the law and in our retention schedule. While we retain it, we continue to protect your personal information and ensure its confidentiality.

We have implemented a retention schedule to clearly establish the retention period for certain types of information. Once this period has elapsed, we destroy your personal information securely.

9. What are your rights regarding your personal information?

10. Will we update this Policy?

As privacy concerns, business practices, and the law continue to evolve, we may need to modify this Privacy Policy. If we make material changes, we will announce them by posting a notice of update on our website and by any other means likely to reach the persons concerned.

If this Policy changes, the current version, as posted online, will apply to you.

11. When does this Policy not apply?

This site may contain links to other Internet sites over which we have no control.

12. How to contact us?

We have designated a person responsible for the protection of personal information. This person ensures that we comply with the rules described in this Policy and in the law.

If you have any requests, questions or comments regarding this Policy, you may contact our Privacy Officer at the following address:

Privacy Officer

Beauty Hall GP Inc. (Rennaï)

8500 Decarie Boulevard, 2nd floor

Town of Mount Royal, Québec, H4P 2N2

privacyoffice@rennai.com

Last Updated: September 3, 2024

Our website located at www.rennai.com, including subdomains and mobile version of the website (collectively, the “Website”), uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. This Cookie Policy explains our practices around the use of cookies. For more information about how we collect, use or disclose personal information, please read our Privacy Policy.

1. WHAT ARE COOKIES AND THE OTHER TECHNOLOGIES WE USE?

A cookie is a text file which is downloaded to your device when you access a website. It allows our website to recognize your device and store some information about your preferences or activity, in particular, to facilitate your browsing or suggest content adapted to your interests. We also use these technologies to make our website function properly and interactively, and monitor traffic on our website. In order to do this, a number of information about you is stored with these technologies.

2. WHAT CATEGORIES OF COOKIES DO WE USE AND WHY?

3. HOW DO WE OBTAIN YOUR PERMISSION TO USE COOKIES?

When you visit our Website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Accept”, you consent to us using all cookies and plug-ins as described in the pop-up and this Cookie Policy. You may also manage your preferences. By default, essential cookies that ensure that the website is functional are activated, and non-essential cookies such as marketing/tracking and statistics cookies will be disabled.

4. HOW CAN YOU MANAGE AND DELETE COOKIES ON YOUR BROWSER?

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser. Or you can indicate your preferences on the following page: youradchoices.ca

Please note that our Website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our Website again.

5. WHAT ARE YOUR RIGHTS?

You may request access to your personal information or ask that we rectify it. You may also withdraw consent to the use and disclosure of your personal information. For more information, please read our Privacy Policy. To exercise your rights, please contact our Privacy Officer.

6. HOW TO CONTACT US?

If you have any request, comment, concern or complaint about this Cookie Policy or our practices around the protection of your personal information, please contact our Privacy Officer using the following contact information:

Privacy Officer

Beauty Hall GP Inc. (Rennaï)

8500 Decarie Boulevard, 2nd floor, Town of Mount Royal, Québec, H4P 2N2

privacyoffice@rennai.com

Last updated: September 3, 2024

1. Membership & Eligibility

The Rennaï Membership Program (“Membership”) is a free membership program offered by Rennaï (“Rennaï”, “us”, “we” or “our”) to our customers located in Canada (“Members” or “you”). The Membership is limited to individuals only and is limited to one account per individual. You must be of legal age and a legal resident of Canada to be eligible for Membership.

By applying for Membership, you agree to be bound by these terms and conditions (“Membership Terms”). No purchase is necessary to become a Member. IF, AT ANY TIME, YOU DO NOT OR CANNOT AGREE TO THE MEMBERSHIP TERMS, STOP USING YOUR ACCOUNT AND CLOSE IT IMMEDIATELY.

The Rennaï Terms of Use and Privacy Policy are hereby incorporated by reference.

The Parties have expressly requested that this agreement be drawn up in English and that all modifications thereof can be made in this language. Les parties ont expressément exprimé leur volonté d’être liées par cette entente an anglais, y compris pour toute modification à cette entente. You acknowledge that a French version of these Membership Terms is provided to you on the Website here.

2. Changes to the Membership Terms

Rennaï reserves the right, at its sole discretion, to modify or replace any part of the Membership Terms, including the Membership Benefits, the Membership rules, and eligibility. In the event of any changes, Rennaï will provide at least thirty days notice by sending an email notification to the Members via the email address associated with their Rennaï account. By continuing to be a Member after the revised Membership Terms take effect, you agree to abide by the updated Membership Terms. If you do not accept the modified Membership Terms, please end your Membership.

3. Membership Benefits

Members will receive a variety of benefits, including:

• Expedited checkout and returns

• Automated replenishment

• Free Standard Shipping with $50 purchase

• Free Express Shipping with $250 purchase

• Access to Member profile page with personalized information

• Wish lists and saved products

• Early Access to new product launches

• Access to exclusive events

• Access to seasonal promotions

• Access to special offers

• Monthly 'The Reveal' exclusive newsletter

• Build a beauty care routine and preferences with an in-store advisor

• Storage of beauty care routines and preferences in member profile

Please be advised that in order to benefit fully from the above, you must have consented to Rennaï being permitted to send promotional emails to you.

4. Enrollment Process

Customers can enroll in the Membership program either online on the website “www.rennai.com” or in-store at any Rennaï retail location in Canada.

To become a Member, customers must create a Member profile (the “Profile”) by completing the sign-up process. You must provide us with current, complete and accurate information as prompted by the applicable registration form. Customers must also choose a password and user name.

Members are entirely responsible for maintaining the confidentiality of their password and account information. Furthermore, members are entirely responsible for any and all activities that occur under their account. Members agree to notify Rennaï immediately of any unauthorized use of their account or any other breach of security. Rennaï will not be liable for any loss that members may incur as a result of someone else using their password or account, either with or without your knowledge. However, members could be held liable for losses incurred by Rennaï or another party due to someone else using their account or password with their knowledge or if you fail to inform Rennaï of any suspected or actual unauthorized use. Members may not use anyone else's account at any time without that individual’s consent.

5. Rennaï Profile Page

Members will have access to their personalized Profile where they can:

• Review previous purchases

• Initiate returns and exchanges

• Track shipments and returns

• View their beauty care routines

• See their appointment schedules

• Track items they have sampled

6. Privacy and Communication Preferences

When you sign up as a Member, you agree to receive communications from Rennaï regarding your Member account, Profile information and information in relation to your purchases. You will also have the option to consent to receive promotional emails. Communication preferences can be modified online at any time through the member’s Profile.

7. Termination of Membership

Rennaï reserves the right to terminate Membership if Members do not comply with these Membership Terms. In such cases, all benefits associated with the Membership will be forfeited.

8. Disclaimer

Not applicable to Québec consumers. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENNAÏ AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE ARISING AT LAW OR IN EQUITY) WITH RESPECT TO THE WEBSITE, THE SERVICES AND THE PRODUCTS, WHICH INCLUDES BUT IS NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE, ACCURACY, CORRESPONDENCE WITH DESCRIPTION, SATISFACTORY QUALITY AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR THOSE ARISING OUT OF A COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, RENNAÏ MAKES NO WARRANTY THAT THE WEBSITE, THE SERVICES OR THE PRODUCTS WILL MEET YOUR NEEDS OR REQUIREMENTS OR THAT THE WEBSITE WILL BE CONTINUOUSLY AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR FREE OF ERRORS, BUGS OR VIRUSES OR THAT THE WEBSITE WILL BE COMPATIBLE WITH YOUR DEVICE OR RELATED EQUIPMENT OR SOFTWARE OR THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED. WE MAKE NO REPRESENTATION OR WARRANTY AND THERE IS NO CONDITION AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR THE PRODUCTS OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE . NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE WEBSITE OR FROM US OR OUR SUBSIDIARIES/OTHER AFFILIATED COMPANIES SHALL CREATE ANY WARRANTY OR CONDITION. WE DISCLAIM ALL EQUITABLE INDEMNITIES.

9. Limitation of Liability

Not applicable to Québec consumers. UNDER NO CIRCUMSTANCES WILL RENNAÏ BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, EXTRAORDINARY, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF INFORMATION OR DATA, LOSS OF USE OR ECONOMIC ADVANTAGE, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF PROFITS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH (A) ACCESS TO OR USE OF THIS WEBSITE OR THE SERVICES; (B) THE PURCHASE OR USE OF ANY PURCHASED PRODUCT; (C) THE ACCURACY OR COMPLETENESS OF ANY PRODUCT DESCRIPTION; OR (D) YOUR MEMBERSHIP, MEMBER ACCOUNT, OR ANY BENEFITS PROVIDED BU VIRTUE OF YOUR MEMBERSHIP, HOWEVER ARISING, INCLUDING WITHOUT LIMITATION, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, EQUITY, OR ANY OTHER THEORY OF LIABILITY, EVEN IF RENNAÏ KNOWS OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES ARE OTHERWISE FORESEEABLE AND EVEN IF ANY LIMITED REMEDY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. RENNAÏ'S ENTIRE LIABILITY SHALL BE LIMITED TO (AND SHALL NOT BE MORE THAN) REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE PRICE PAID BY YOU TO RENNAÏ FOR THE APPLICABLE PRODUCT (IF ANY), AT RENNAÏ'S SOLE OPTION.

10. Indemnification

You agree to defend, indemnify, and hold Rennaï and its officers, directors, affiliates, employees and agents harmless, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Website, purchase of any products or services, as well as your Rennaï Account or membership in relation therewith.

11. Governing Law and Jurisdiction

Not applicable to Québec consumers. These Membership Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any matters relating to your access to or use of this Website or to any product sold or purchased through the Website, or to any aspect of your relationship with Rennaï.

To the fullest extent permitted by law, all disputes and disagreements arising out of or related to these Membership Terms shall be exclusively submitted for, resolved and finally settled by, binding arbitration, and the Parties waive any objection that might be made on the ground that such venue may be in an inconvenient forum. Where arbitration is not permitted by law, all disputes and disagreements arising out of or related to these Membership Terms shall be resolved exclusively in the Courts of the City of Toronto, Province of Ontario.

FOR QUÉBEC CONSUMERS ONLY, these Membership Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any matters relating to your access to or use of this Website or to any product sold or purchased through the Website, or to any aspect of your relationship with Rennaï. Any disputes and disagreements arising out of or relating to these Membership Terms shall be resolved exclusively in the Courts of the district of Montreal, Province of Québec.

12. Miscellaneous Provisions

Waiver. Rennaï will not be considered to have waived any of its rights or remedies described in these Membership Terms, the Terms of Use or the Terms of Purchase, unless the waiver is in writing and signed by Rennaï. No delay or omission by Rennaï in exercising its rights or remedies will impair or be construed as a waiver of its right to enforce such rights at any time.

Conflict. In the event of any conflict between the Membership Terms and the Terms of Use, the Membership Terms will prevail.

Entire Agreement. Not applicable to Québec consumers: The Membership Terms, Terms of Use and Terms of Purchase (the “Rennaï Terms”) constitute the entire and exclusive agreement between Rennaï and you regarding the Services, and the Rennaï Terms supersede and replace any prior agreements between Rennaï and you regarding the Services or your Membership.

Severability. If any one of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Assignment. Rennaï shall be allowed to assign the Membership Terms to any third party without requiring your consent, but you may not assign these Membership Terms without the prior express written consent of Rennaï, which may be withheld in our sole discretion.

13. Contact

If you have any concern, question, or complaint regarding the present Membership Terms, the My Rennaï membership program, or the Website, please contact us at:

Rennaï 8500 Decarie Boulevard, 2^nd floor Mont-Royal (Quebec) H4P 2N2 Canada support@rennai.com 1-833-4-RENNAÏ (473-6624)